Communication essentials: the tools you need to master every type of professional interaction

Part I. The essentials ; 1. Be a communication student for life ; 2. Know why and how we communicate ; 3. Discover the t' in communicate ; 4. Understand that the message sent is not always the message received ; 5. Commit to being effective

Part II. The essentials applied

Communication self-assessment ; 6. Your communication starting point: be willing ; 7. Identify your goal ; 8. Know your audience ; 9. Own your message ; 10. Anticipate how your audience will perceive you, the messenger ; 11. Choose the best medium for your message

Part III. Beyond the essentials ; 12. Communicate your way into a job ; 13. Communicate on the job and up the ladder ; 14. Improve your digital communication ; 15. Communicate to make and maintain social relationships ; 16. Communicate through conflict and difficult conversations ; 17. Continue learning to keep improving.