1. "Selling Work-First": Introduction
2. "You're All Doing the Wrong Thing": Innovation and Common Sense
3. "A New Way of Doing Business": Performance Measures, Rights, and Common Sense
4. New Technology and New Customers
5. "We Are a Thorn in the Side of Those Who Won't Change": Buying into Work-First
6. "Not Everybody Fits into Their Box": Work-First, Gender, Race, and Families
7. "Don't Blame Me, It Wasn't Up to Me!": Policy Recommendations from Everyday Experience
8. Conclusion: Envisioning "A New Common Sense"