Introduction to benchmarking
General process for benchmarking
Organization design issues: the S32 framework
Key characteristics of best-in-class hospitals
Bronson Methodist Hospital-quality of workplace
Columbus Children's Hospital-benchmarking the aviation industry to prevent surgical errors
Robert Wood Johnson University Hospital Hamilton-Emergency Department : the 15/30 guarantee
North Mississippi Health Services-benchmarking the information system used for collecting/analyzing/storing data
The Great Ormond Street Hospital in London-Ferrari's formula-one handovers and handovers from surgery to intensive care.
