Part 1: The Rise of Offshore Outsourcing: Borderless Services
Ch. 1 Futurizing Your Organization
Ch. 2 The Future of Nations
Ch. 3 The Good, The Bad and the Ugly
Ch. 4 Integrating Corporate Strategy with Services Globalization
Part 2: The Knowledge of Offshore Outsourcing: Preparation Meets Opportunity
Ch. 5 Ten Myths of Services Globalization
Ch. 6 The Competitive Advantage of Offshore Nations
Ch. 9 Identifying and Managing Offshore Risks
Part 3: The Planning of the Offshore Journey: The Offshore Road-Map
Ch. 10 The Offshore Maturity Model
Ch. 11 Portfolio Assessment and Analysis
Ch. 12 When to Offshore: Utilizing the Offshore Waves
Ch. 13 The Total Cost of Offshoring
Part 4: The Sourcing and/or Building of the Offshore Presence: Ground Zero
Ch. 14 Sourcing to Third Party Service Providers
Ch. 15 Building the Captive Center
Part 5: The Managing of the Offshore Presence: The Governance Structure
Ch. 16 The Transition Stage
Ch. 17 The Offshore Program Management Office
Ch. 18 Operations Risk Management
Part 6: The Future of The Offshore Nation
Ch. 19 An Economist Perspective
Appendix A: The Service Nations: country statistics
Appendix B: Useful forms and checklists
Appendix C: URLs of resources
Appendix D: List of relevant events on outsourcing/offshoring worldwide
Appendix E: The Offshore 100.
